FAQ

If you pay by credit card, you will be navigated to ‘AsiaPay’ which is a PayDollar platform with safety certificate to continue the transaction. All credit card information will be processed by 128-bit Secure Socket Layer (SSL) encryption (an online security standard for commercial application) to protect our users’ data from unauthorized access.

Note: All credit card information will not be processed or saved at www.fujifilmshop.com.hk server.

If you have already sent out the credit card information, please check the order status that is displayed at ‘Order Record’. If it is shown as ‘Success’, it means the payment is successful and the order is under process. If it does not show up at ‘Order Record’, it means the order is cancelled and no fee will be charged. If there is any question to the order payment, we suggest you should contact the credit card issuing bank or the organization directly. In addition, you are welcome to contact the customer service hotline at 2406-3216 within our working hours.

The transaction may fail if your payment window has no response for a long time. The payment platform - ‘AsiaPay’ and bank are responsible for the whole payment progress, we suggest you should contact the credit card issuing bank or the organization to require directly. Of cause, you are also welcome to contact the customer service hotline at 2406-3216 within our *working hours. In addition, you can check the order status at 'Order Record' for detail.

Just simply log-in to your personal account at www.fujifilmshop.com.hk, you can check the personal order record and transaction status at 'Order Record'.

To protect the rights and interests, e-shop member must present the confirmed order email and enter member password for verification; otherwise the request will not be entertained.

The product replacement is valid for 7 days after the product is picked by customers. Customers can only exchange the same product, please contact our customer service team before you exchange the product. Cash refund is unavailable and not any other product with the same value. Extra delivery charge from product replacement for Macau customers will be charged to our company, Macau customers need to contact our customer service team for further arrangement before return the product.

Our customer service team will contact you once we received your order.

You can click ‘Forget Password’ at ‘Member Log-in’ from the main page, then press ‘Send’. We will send the password to your registered email address.