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Hong Kong | Fuji Photo Products Co., Ltd.

 

Shopping Guideline

 

Ordering Process

1.       For order amount over $3,000, e-shop member can only pick up the product at FUJI Customer Service department or FUJIFILM Studio.

 

2.       To protect the rights and interests, e-shop member must present the following three documents for verification; otherwise the request will not be entertained.

                i.     A copy of the confirmed order email;

               ii.     Hong Kong identity card or passport of the e-shop member;

             iii.     The credit card used in the online purchase

 

3.       e-shop member can also authorize other person to pick up the product, this person must present the following four documents for verification, otherwise the request will not be entertained.

                i.          A copy of the confirmed order email;

               ii.          A copy of Hong Kong identity card or passport of the e-shop member;

             iii.          Identity document of the authorized person;

             iv.          A copy of the credit card used on the online purchase


Membership registration
- Please register if this is your frist time visiting FUJIFILM eshop. It's free.

 

Add to Cart
- Choose products in the ‘Product Category’ and click ‘Product Detail’ to obtain detail product information.
- Click ‘Add to Cart’ to add product into your shopping cart.
- Click ‘Continue Shopping’ or repeat the above steps to choose other products. In addition, you can adjust the quantity or remove the selected item in your shopping cart anytime.
- Click ‘Check Out’ to place the order after you have finished shopping.

 

Log-in to the member account and start ordering
- You need to log-in to your member account to confirm your order, please enter your email address and password for log-in.
   If you have logged-in already, please ignore this step.
- Click ‘Check Out’ to continue. Our system will check the availability for your selected product.
*You can continue the ordering process if the selected product is available.
* If the selected product is out of stock, you can place a pre-order for the product. Our customer service will contact you by phone on the next working day.

 

Check and confirm order
- Please double check your selected product, delivery and payment information are correct.

 

Confirm order Email
- You will receive an order confirmation email after the ordering process is complete.

 

Payment Method

Credit Card:

1. Use VISA or MASTERCARD credit card for payment.

2. You MUST BE THE CARD OWNER .

3. Card owner needs to agree the credit card usage contract; all payment shall be given to the credit card issuer after it is used for placing the order.

Note: All transaction will be settled in Hong Kong dollars only.

 

Delivery method

 

 

Delivery Time
(Saturdays, Sundays and public holidays are excluded)

Shipping Cost


FUJI Customer Service Center

Approx. 3 working days

Free Shipping

Local Mail

Approx. within 5 working days

Free shipping on net purchase over HK$250

Selected Fotomax shops

Approx. 7 working days

Free Shipping

FUJIFILM STUDIO

Approx. 7 working days Free Shipping

 

 

 

There are 2 different delivery methods: Local mail, or pick up at FUJI Customer Service Center, selected Fotomax shops* or FUJIFILM STUDIO.

 

The following are the precautions for each method:

Local Mail is only available within the Hong Kong Special Administrative Region. All purchased FUJIFILM products will be delivered to the delivery address through Local Registered Parcel by Hong Kong Post . 

 

Customers need to log-in to thier FUJIFILM eShop account at FUJI Customer Service Center, selected Fotomax shops* or FUJIFILM STUDIO  in order to pick up the product.

 

FUJI Customer Service Center
Address:
8/F Tsuen Wan Industry Centre, 220 Texaco Rd, Tsuen Wan, Hong Kong
Office Hours:Mon-Fri: 08:30am - 12:30pm, 01:30pm - 05:30pm
                   (Saturdays, Sundays and Public Holidays are closed)


View a larger map

 

Selected Fotomax Shops

 

Hong Kong Island
1. G/F., Wai Lun Bldg., No.82 Hennessy Road, Wan Chai   (Renovations completed. Store re-opened.)


2. Shop P404A, 2/F, Yen Kung Mansion, Kam Din Terrace, 1 Tai Mou Avenue, Taikoo Shing



Kowloon 
1. Unit 617, Telford Plaza Phase II, Kowloon Bay
2. Shop No 250 A&B, 2/F., 750 Nathan Road, Pioneer Centre, Mongkok, Kowloon



New Territories
1. Shop No. 250 on Level 2, Metroplaza, Kwai Fong
2. Shop No. 10, Level 1, South Wing, Trend Plaza, Tuen Mun
3. Shop No. 639, Level 6, New Town Plaza, Phase I, Shatin

 

 

FUJIFILM STUDIO

Address: Shop No. 1013, 10/F, Windsor House, 311 Gloucester Road, Causeway Bay, Hong Kong
Opening Hours: Monday - Sunday: 11:30am - 08:00pm 

 

Note: Fuji Photo Products Co., Ltd. reserves the right to cancel the order without prior notification if the customer does not pick up the ordered product after the commodity arrived at the selected pick-up location within 8 weeks.

*We apologize for the inconvenience that certain eShop commodities do not apply to the Fotomax pick up service.

Contact Us

Tel
: 2406 3216
email
info@fujifilmshop.com.hk
  • Office Hour
    Monday to Friday:
    08:30am - 12:30pm
    01:30pm - 05:30pm

    Saturdays, Sundays & Public Holidays: Closed